Taking your business to a whole New Era

Begin your journey with New Era today and together we can reach new heights in developing your company to excellence. We are committed to offer the highest level of quality services and affordability. We ensure our clients get the best value for their time and money.
New Era

About Us

New Era is at the forefront of the call centre industry. With our vast UK call centre experience, we are able to train agents to deal with any kind of scenarios and customers.

We pride ourselves on our strong background in Sales and Customer services, both inbound and outbound, enabling us to provide excellent in-house training, tailoring it specifically to the needs of our clients.

With a combined experience of 40+ years in the Call Centre and Taxi Industry, our level of service provided and delivered cannot be matched.

Let New Era take you to the next level. Start your journey today.

Why Choose New Era

Services

New Era agents are high achieving university graduates, trained to provide professional customer service of the highest quality and ensure a resulting positive image of your brand. We prioritise success and maximise revenues.

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Call Centre & Interpreter Services

We handle every aspect of the call centre, delivering exceptional service, tailor made packages, and a flexible approach, available 24 hours a day 7 days a week. Whether it is just the one agent, or a team of operators New Era has you covered.

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Virtual Assistant & Admin Support

Tailored trained to your requirements, New Era agents can communicate with your customers over text on real time and/or emails. We can also handle all your admin work needs from the basic data processing to blog writing.

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Virtual HR Team & Bookkeeping

New Era HR teams can deal with all HR activities, including employee administration and payroll without the overheads and at an affordable rate. New Era works with you at every step, by streamlining your daily running’s and letting you concentrate on your profits and your core values.

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Remote Monitoring & Support

Attentive agents are available to monitor your security camera’s both in and/or out of hours so you can rest assured, knowing we are monitoring and keeping your offices secure. New Era also provides support for your lone workers, assisting you in staying compliant with legal regulations at an affordable rate.

A Few Softwares We Excel In

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FAQ

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The biggest benefit is the cost saving, on average you save more then half of the minimum wage per hour, if that money is put aside you can use it to invest back into your business

We have a basic 30 day rolling contract, however we also offer 3, 6 and 12 month contracts with a reduced rate.

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We bill monthly and accept payment through bank transfer.

This is just one of the things that sets us apart from all other call centre’s. We do not charge a setup fee if you only have one agent. You only pay for the hours they cover, a setup fee is only payable once the number of agents is increased more then one, therefore you can keep one agent on for however long you like.

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About New Era

New Era is a leading outsourcing company.

With a variety of services to offer, from call centre to website design, tailored to whatever suits you and your business needs.

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Almost one-quarter of all businesses have temporarily closed or paused trading due to COVID-19, do not let the overheads bring your business to a standstill, save money by outsourcing all your repetitive tasks, together we can get through this.

We deal with your staffing issues while you concentrate on your core values