18/12/2020
() The Passenger, The Driver, The Owner & The Call Centre By Ejaz Shah — 18th December 2020 The Passenger The Passenger The Passenger The wind blew the rain on my face as I stood waiting for my taxi, they had said 5 minutes so I saw no point looking for shelter. The minutes passed […]
02/12/2020
() The Importance of Good Customer Service By Ejaz Shah — 2nd December 2020 Fresh out of secondary school I successfully applied for a part-time job to support myself whilst I went through college. As I walked into my first training session, the first thing I noticed was the large whiteboard across the room, with […]
25/11/2020
() Taxi, Technology & Outsourcing By Ejaz Shah — 25th November 2020 Reminiscing about the old taxi offices “One second King, Sierra pick up from 254 VPR let me know the destination, King head towards CT” I remember sitting in the taxi booking office, yellow walls and a cloud of cigarette smoke hovering above the […]
11/11/2020
() Keep your head up By Ejaz Shah — 11th November 2020 “What doesn’t kill me makes me stronger” Friedrich Nietzsche, German philosopher You got to keep your head up, it’s a sad affair across the world, we are really going through some testing times at the moment and certainly in some respects the light […]
21/10/2020
() What is Outsourcing? By Ejaz Shah — 21st October 2020 What is Outsourcing? In simple terms outsourcing is when a company hires a third party to perform certain tasks. We have seen examples of this in the banking trade, where several large companies have transferred their Customer Services departments overseas to an outsourcing company. […]
12/10/2020
() The Benefits of a Call Centre & Outsourcing By Ejaz Shah — 13th October 2020 Call centre n. an office in which a large number of people work using phones, for example arranging insurance for people, or taking customers’ orders and answering questions (Oxford English Dictionary) A Brief History Less than 50 miles from […]
07/10/2020
() New Era A New Approach By Ejaz Shah — 7th October 2020 For those of you that have read my previous blogs, I hope the one thing that you have picked up on, is my passion about my job. I am not simply passionate about making money or having my own business – I […]
29/09/2020
() My Life Lessons By Ejaz Shah — 29th September 2020 I have some breaking news. A couple of weeks old, so not quite ‘breaking news’, but let’s pretend… Ladies and gentlemen, yours truly has reached a milestone. No, the extra pounds around the waist have not been shed – I’ve added to them! Not […]
22/09/2020
() Imposters Syndrome By Ejaz Shah — 22nd September 2020 Have you ever felt anxious that you are not good enough? Felt like a fraud? That regardless of all the certificates decorating your walls, the trophies lining your cabinets, the accolades behind your name, you know nothing, and that sooner or later you will be […]
15/09/2020
() The Joys of Parenting & what we can learn from our Offspring By Ejaz Shah — 15 September 2020 Parenthood… Parenting… The joyous time in your life. A blessing. You nurture them, you give love, watch them grow, you feel love. Love…Nurture…Grow…Love…Nurture…Grow… who am I kidding…?! Screaming…Crying…Sleepless nights…Dirty nappies…Vomit on my new shirt…Vomit on […]
07/09/2020
() The Taxi Service By Ejaz Shah — 7th September 2020 The name “taxi” is a shortened abbreviation of the word “taxicab” which was first documented in March of 1907 in London. Two words: “taximeter” and “cabriolet” are the origins of the word “taxicab”. The word taximeter was invented in 1891, which was and is […]
31/08/2020
() The First Step By Ejaz Shah — 31st August 2020 If you look up the meaning of ‘apprehension’ in the Oxford dictionary you will find: Anxiety or fear that something bad or unpleasant will happen. ‘he felt sick with apprehension’ Interestingly, the origins of the word apprehension and its meaning from late Middle English […]
05/08/2020
() Returning to work after Covid-19 By EJAZ SHAH — August 5, 2020 Back To Work The world has changed in how we conduct ourselves, we now have a before COVID (BC) and an after COVID (AC) situation on our hands. Gone are the days where we could freely meet with work colleagues and friends […]
22/07/2020
() Welcome to new era By EJAZ SHAH — July 22, 2020 “Outsourcing at its finest” https://neweraos.com/wp-content/uploads/2020/07/output_free-1.mp4 How useful was this post? Click on a star to rate it! Submit Rating We are sorry that this post was not useful for you! Let us improve this post! Tell us how we can improve this post? […]