The importance of Customer Service - New Era OS - Blog

The Importance of Good Customer Service

The Importance of Good Customer Service By Ejaz Shah  —  2nd December 2020 Fresh out of secondary school I successfully applied for a part-time job to support myself whilst I went through college. As I walked into my first training session, the first thing I noticed was the large whiteboard across the room, with a […]

Taxi, technology and outsourcing New Era OS BLOG

Taxi, Technology & Outsourcing

Taxi, Technology & Outsourcing By Ejaz Shah  —  25th November 2020 Reminiscing about the old taxi offices “One second King, Sierra pick up from 254 VPR let me know the destination, King head towards CT” I remember sitting in the taxi booking office, yellow walls and a cloud of cigarette smoke hovering above the desk, […]

Call centre

The Benefits of a Call Centre & Outsourcing

The Benefits of a Call Centre & Outsourcing By Ejaz Shah  —  13th October 2020 Call centre n. an office in which a large number of people work using phones, for example arranging insurance for people, or taking customers’ orders and answering questions (Oxford English Dictionary) A Brief History Less than 50 miles from my […]

New Era workstations job business

New Era ~ A New Approach

New Era A New Approach By Ejaz Shah  —   7th October 2020 For those of you that have read my previous blogs, I hope the one thing that you have picked up on, is my passion about my job. I am not simply passionate about making money or having my own business – I would […]

New Era Lessons of Life

My Life Lessons

My Life Lessons By Ejaz Shah  —  29th September 2020 I have some breaking news. A couple of weeks old, so not quite ‘breaking news’, but let’s pretend… Ladies and gentlemen, yours truly has reached a milestone. No, the extra pounds around the waist have not been shed – I’ve added to them! Not quite […]