The importance of Customer Service - New Era OS - Blog

The Importance of Good Customer Service

The Importance of Good Customer Service By Ejaz Shah  —  2nd December 2020 Fresh out of secondary school I successfully applied for a part-time job to support myself whilst I went through college. As I walked into my first training session, the first thing I noticed was the large whiteboard across the room, with a […]

Taxi, technology and outsourcing New Era OS BLOG

Taxi, Technology & Outsourcing

Taxi, Technology & Outsourcing By Ejaz Shah  —  25th November 2020 Reminiscing about the old taxi offices “One second King, Sierra pick up from 254 VPR let me know the destination, King head towards CT” I remember sitting in the taxi booking office, yellow walls and a cloud of cigarette smoke hovering above the desk, […]

New Era What is Outsourcing

What is Outsourcing?

What is Outsourcing? By Ejaz Shah  —  21st October 2020 What is Outsourcing? In simple terms outsourcing is when a company hires a third party to perform certain tasks. We have seen examples of this in the banking trade, where several large companies have transferred their Customer Services departments overseas to an outsourcing company.  These […]

Call centre

The Benefits of a Call Centre & Outsourcing

The Benefits of a Call Centre & Outsourcing By Ejaz Shah  —  13th October 2020 Call centre n. an office in which a large number of people work using phones, for example arranging insurance for people, or taking customers’ orders and answering questions (Oxford English Dictionary) A Brief History Less than 50 miles from my […]

NEW ERA Imposters Syndrome

Imposters Syndrome

Imposters Syndrome By Ejaz Shah  —  22nd September 2020 Have you ever felt anxious that you are not good enough? Felt like a fraud? That regardless of all the certificates decorating your walls, the trophies lining your cabinets, the accolades behind your name, you know nothing, and that sooner or later you will be exposed? […]