What is Outsourcing? By Ejaz Shah — 21st October 2020 What is Outsourcing? In simple terms outsourcing is when a company hires a third party to perform certain tasks. We have seen examples of this in the banking trade, where several large companies have transferred their Customer Services departments overseas to an outsourcing company. These […]
The Benefits of a Call Centre & Outsourcing By Ejaz Shah — 13th October 2020 Call centre n. an office in which a large number of people work using phones, for example arranging insurance for people, or taking customers’ orders and answering questions (Oxford English Dictionary) A Brief History Less than 50 miles from my […]
Imposters Syndrome By Ejaz Shah — 22nd September 2020 Have you ever felt anxious that you are not good enough? Felt like a fraud? That regardless of all the certificates decorating your walls, the trophies lining your cabinets, the accolades behind your name, you know nothing, and that sooner or later you will be exposed? […]
The First Step By Ejaz Shah — 31st August 2020 If you look up the meaning of ‘apprehension’ in the Oxford dictionary you will find: Anxiety or fear that something bad or unpleasant will happen. ‘he felt sick with apprehension’ Interestingly, the origins of the word apprehension and its meaning from late Middle English is […]
Returning to work after Covid-19 By EJAZ SHAH — August 5, 2020 Back To Work The world has changed in how we conduct ourselves, we now have a before COVID (BC) and an after COVID (AC) situation on our hands. Gone are the days where we could freely meet with work colleagues and friends or […]