New Era What is Outsourcing

What is Outsourcing?

What is Outsourcing? By Ejaz Shah  —  21st October 2020 What is Outsourcing? In simple terms outsourcing is when a company hires a third party to perform certain tasks. We have seen examples of this in the banking trade, where several large companies have transferred their Customer Services departments overseas to an outsourcing company.  These […]

Call centre

The Benefits of a Call Centre & Outsourcing

The Benefits of a Call Centre & Outsourcing By Ejaz Shah  —  13th October 2020 Call centre n. an office in which a large number of people work using phones, for example arranging insurance for people, or taking customers’ orders and answering questions (Oxford English Dictionary) A Brief History Less than 50 miles from my […]

NEW ERA Imposters Syndrome

Imposters Syndrome

Imposters Syndrome By Ejaz Shah  —  22nd September 2020 Have you ever felt anxious that you are not good enough? Felt like a fraud? That regardless of all the certificates decorating your walls, the trophies lining your cabinets, the accolades behind your name, you know nothing, and that sooner or later you will be exposed? […]

NEW ERA Joys of Parenthood

The Joys of Parenting

The Joys of Parenting & what we can learn from our Offspring By Ejaz Shah  —  15 September 2020 Parenthood… Parenting… The joyous time in your life. A blessing. You nurture them, you give love, watch them grow, you feel love. Love…Nurture…Grow…Love…Nurture…Grow… who am I kidding…?! Screaming…Crying…Sleepless nights…Dirty nappies…Vomit on my new shirt…Vomit on my […]

New Era Blog

The First Step

The First Step By Ejaz Shah  —  31st August 2020 If you look up the meaning of ‘apprehension’ in the Oxford dictionary you will find: Anxiety or fear that something bad or unpleasant will happen. ‘he felt sick with apprehension’ Interestingly, the origins of the word apprehension and its meaning from late Middle English is […]