We can help with all your outsourcing needs, from incoming calls to daily administration, bookkeeping, running HR or even setting up a website.You name it, we can do it. Reach out to New Era to take care of this vital part of your business giving you more time to concentrate on what you do best.
We Have Experienced Teams Ready To Help You With:
Call centre & interpreter services
Our call centre services are tailor-made for each individual client. Our professionally trained operators can take care of all types of incoming calls.
If you have international customers, we can help by making use of real time conference calls where our trained operators can offer interpreter services in Urdu, Punjabi and Hindi, making sure great customer service is provided, whatever the language.
We also have trained experts for outbound campaigns through our dedicated outbound service team. Led by an experienced Outbound Sales Manager, our outbound team will facilitate cold calling, chase follow ups for potential clients and ensure your obligations with service level agreements are met.
Virtual Assistant & admin support
At New Era we champion young minds and skills to thrive on delivering great customer service using a variety of platforms and the latest technology.
Our experts are available to offer virtual support for all your business needs, from text only support to live chat operators and email support agents. We can contact customers, arrange call backs and resolve customer queries.
Furthermore, we can cater to all your admin work, whether it is date processing or online filing. Our admin team also consists of content and blog writers and proof-readers.
Please get in touch for a consultation and we can create a tailor-made package to suit your business needs.
virtual hr team & bookkeeping
At New Era we can provide you with a full dedicated HR team to deal with your daily business runnings at a fraction of what it would cost to have in-house staff.
By outsourcing your HR needs, not only are you saving on both overhead costs and office space, you can rest assured a dedicated and experienced HR team are running your day to day HR activities to your exact requirements.
With our recruitment services, we work with you to ensure only the best candidates are approved and recruited.
New Era can also offer bookkeeping agents, who ideally can work alongside your HR teams, streamlining significant HR activities and payroll and giving you the peace of mind to focus on expanding your business
web development & graphic designing
At New Era we have a dedicated team of web developers who can offer a range of services
From high quality web development to mobile apps and SEO services to suit your individual business needs. We also have UK based Business Development Managers who will visit you at your offices to discuss, plan and deliver our portfolio of services. We pride ourselves on being the 1st and currently only company in Pakistan to do all this.
Security camera monitoring
At New Era we understand what a vital part security plays on keeping business (and staff) safe.
Which is why we have dedicated agents focused on giving that extra monitoring. From routinely checking and updating systems to monitoring security cameras both in and out of hours, you can rest assured your business is in safe hands.
Lone worker support
It is a legal requirement for a business to take steps to protect lone workers and this can all be very costly.
New Era can help by not only keeping you compliant with the latest laws and regs but doing so at a very affordable rate. Let us give the support and assist your employees. from raising tickets to taking messages and calls, we can work alongside to ensure a smooth running of your services.
About New Era
New Era is a leading outsourcing company.
With a variety of services to offer, from call centre to website design, tailored to whatever suits you and your business needs.