New Era Outsourcing Specialists

As a business, we fully understand the impact and difficulties the economy has and is facing due to the Covid-19 outbreak. To help, we are offering all new clients ‘no set up fees’ for their first agent. Now is the time to be practical and do what you must to ensure your company stays afloat in these testing times.

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Virtual Assistant

Starting from only £150 a month, New Era VAs work alongside you, helping you with your day to day duties, from text-only support to live chat operators and email support. Get in touch today and together we can create a tailor-made package that suits you.

Bookkeepers

New Era have experienced bookkeepers who can organise your accounts in a timely manner, helping you stay on top of everything at the fraction of the cost. Starting from only £160 a month, our agents are familiar with all Microsoft packages and accounting software, including Sage.

Admin Worker

Starting from £150 a month, New Era agents can cater to all your admin work, whether it is data processing or online filing. Our admin team also consists of content and blog writers and proof-readers.

Customer Service Agents

Starting from only £4 an hour, our call centre services are tailor-made for each individual client. Our professionally trained operators can take care of all types of incoming calls. Furthermore, we have trained experts for outbound campaigns through our dedicated outbound service team.

Taxi Operators & Dispatchers

With a combined experience of 40+ years in the call centre and taxi industry, our level of service cannot be matched. Starting from only £3 an hour, New Era agents can handle all types of bookings at ease.

High achieving university graduates

New Era offer highly qualified and experienced operators, ensuring great professional service for you and your customers.

Quality Checked

All New Era agents are monitored daily with ongoing continuous coaching and support (clients are provided with monthly agent performance reports).

Rolling 30 day Contract

We offer a 30-day rolling contract so you can trial our services for a month & then take advantage of our reduced hourly rates (3, 6 and 12-month contracts available).

What our clients say...

I have worked with many national and multi-national organisations and companies as a Training and Development Consultant/Auditor. One of the main part of my work is to ensure quality assurance during and post outsourcing of call centre work. Recently I had visited New Era OS, and I witnessed flawless mechanism and robust systems in place. This would only allow me to believe that potential clients should rest assured in entrusting New Era OS with any call and system operations they wish to outsource.
Really impressed with the service provided by NE. The staff training was of a high level, catered specifically to our clientele and business. Very pleased with the professional operators working for us, 100% would recommend this outsourcing firm. If you want to grow your business without breaking the bank -New Era is definitely the way forward.
So refreshing to find a business that is true to its word. The effort they put in to supporting you at every point is highly commendable. The management are so knowledgeable and accommodating, it's no surprise they are doing so well. Definitely, a front runner in the outsourcing field, certainly in Pakistan.
New era is the best place where you are not treated as a client but a family member

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New Era working with you, for you, for your customers ~~ Saving you time and money ~~ New Era working with you, for you, for your customers ~~ Saving you time and money ~~ New Era working with you, for you, for your customers ~~ Saving you time and money ~~ New Era working with you, for you, for your customers ~~ Saving you time and money ~~ New Era working with you, for you, for your customers