New Era OS, the passenger, the driver, the owner & the call centre

The Passenger, The Driver, The Owner & The Call Centre

The Passenger, The Driver, The Owner & The Call Centre By Ejaz Shah  — 18th December 2020 The Passenger The Passenger The Passenger The wind blew the rain on my face as I stood waiting for my taxi, they had said 5 minutes so I saw no point looking for shelter. The minutes passed by, […]

The importance of Customer Service - New Era OS - Blog

The Importance of Good Customer Service

The Importance of Good Customer Service By Ejaz Shah  —  2nd December 2020 Fresh out of secondary school I successfully applied for a part-time job to support myself whilst I went through college. As I walked into my first training session, the first thing I noticed was the large whiteboard across the room, with a […]

Taxi, technology and outsourcing New Era OS BLOG

Taxi, Technology & Outsourcing

Taxi, Technology & Outsourcing By Ejaz Shah  —  25th November 2020 Reminiscing about the old taxi offices “One second King, Sierra pick up from 254 VPR let me know the destination, King head towards CT” I remember sitting in the taxi booking office, yellow walls and a cloud of cigarette smoke hovering above the desk, […]