New Era OS, the passenger, the driver, the owner & the call centre

The Passenger, The Driver, The Owner & The Call Centre

The Passenger, The Driver, The Owner & The Call Centre By Ejaz Shah  — 18th December 2020 The Passenger The Passenger The Passenger The wind blew the rain on my face as I stood waiting for my taxi, they had said 5 minutes so I saw no point looking for shelter. The minutes passed by, […]

The importance of Customer Service - New Era OS - Blog

The Importance of Good Customer Service

The Importance of Good Customer Service By Ejaz Shah  —  2nd December 2020 Fresh out of secondary school I successfully applied for a part-time job to support myself whilst I went through college. As I walked into my first training session, the first thing I noticed was the large whiteboard across the room, with a […]

Taxi, technology and outsourcing New Era OS BLOG

Taxi, Technology & Outsourcing

Taxi, Technology & Outsourcing By Ejaz Shah  —  25th November 2020 Reminiscing about the old taxi offices “One second King, Sierra pick up from 254 VPR let me know the destination, King head towards CT” I remember sitting in the taxi booking office, yellow walls and a cloud of cigarette smoke hovering above the desk, […]

Keep your head up - London Lock down, New Era OS

Keep Your Head Up

Keep your head up By Ejaz Shah  —  11th November 2020 “What doesn’t kill me makes me stronger” Friedrich Nietzsche, German philosopher You got to keep your head up, it’s a sad affair across the world, we are really going through some testing times at the moment and certainly in some respects the light at […]

New Era What is Outsourcing

What is Outsourcing?

What is Outsourcing? By Ejaz Shah  —  21st October 2020 What is Outsourcing? In simple terms outsourcing is when a company hires a third party to perform certain tasks. We have seen examples of this in the banking trade, where several large companies have transferred their Customer Services departments overseas to an outsourcing company.  These […]