About us

Welcome to New Era

This is the start of a whole new era of telecommunications; a fusion of the highest quality skillset as found in the West, combined with the levels of affordability found in the East.

Based in the capital of Pakistan, our high-tech offices in Islamabad, have the capability to provide smooth, efficient and outstanding delivery for any sort of workload. We have in-house training, brought over from the West, tailored specifically to the needs of our clients. An asset not seen across any other call centre in the whole of Pakistan. Unlike other call centres, our focus is and will always remain you, our clientele. We have not broken away from a larger call centre nor do we have business in the UK to attend to. We make no false promises, our sole aim is to provide a high-class service to you.

At New Era, our clients are like fellow stakeholders, we work with them to ensure the smooth running of the business and provide total transparency through our client portal. The portal allows our partners to oversee all historical and current data, from invoices to staff rotas. Alongside the portal our clients have direct access to the New Era team in the UK and are provided dedicated managers who are contactable 24/7.


At the forefront of the call centre industry, New Era is led by highly experienced and motivated management based in Pakistan and supported further by a great professional team back in the UK. This professionalism and motivation runs throughout the company. We only recruit the best. On completing and passing vigorous speaking and listening tests, only the highest standard of university graduates are put forward to our UK inspired and tailored training programme.

NEW ERA Recruitment
NEW ERA Training


On successful completion of the training our new staff are supported in an exceptional environment, catered to bring the very best out of them. Our fully air-conditioned offices offer our employees state of the art technology, ongoing continuous coaching and support. Our employees are a vital and fundamental part of the New Era family. We believe in our employees, who are motivated to provide an outstanding service.

We're ready, are you?

There is no demand that we cannot meet, switchboard operating, content writing or website development, our versatile team excels in all.

So, join us, on this journey into a New Era of telecommunication. Let us handle your workload and deal with your stresses. Begin your journey with New Era today and together we can reach new heights in developing your company to excellence.

NEW ERA we are ready are you
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Contact Us

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Contact us today, for a tailored quotation and to discuss how we can cost effectively assist you in excelling your business to the next level.

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New Era What is Outsourcing

About New Era

New Era is a leading outsourcing company.

With a variety of services to offer, from call centre to website design, tailored to whatever suits you and your business needs.

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Almost one-quarter of all businesses have temporarily closed or paused trading due to COVID-19, do not let the overheads bring your business to a standstill, save money by outsourcing all your repetitive tasks, together we can get through this.

We deal with your staffing issues while you concentrate on your core values