About us

Welcome to New Era

This is the start of a whole new era of outsourcing; a fusion of the highest quality skillset as found in the West, combined with the levels of affordability found in the East.

Recruiting can be one of the biggest time-consuming tasks in any business, not only that, the cost can start adding up too. This is where New Era OS comes in, our whole process is as easy as 1,2,4, be it just the one virtual assistant you need or a full virtual team, we make the whole onboarding so seamless it will be just like a normal day in the office for you.

Based in the capital of Pakistan, our high-tech offices in Islamabad, have the capability to provide smooth, efficient and outstanding delivery for any sort of workload. We have in-house training, brought over from the West, tailored specifically to the needs of our clients. An asset not seen across any other call centre in the whole of Pakistan. Unlike other call centres, our focus is and will always remain you, our clientele. We have not broken away from a larger call centre nor do we have business in the UK to attend to. We make no false promises, our sole aim is to provide a high-class service to you.

At New Era, our clients are like fellow stakeholders, we work with them to ensure the smooth running of the business and provide total transparency at all times.


At the forefront of the call centre industry, New Era is led by highly experienced and motivated management based in Pakistan and supported further by a great professional team back in the UK. This professionalism and motivation runs throughout the company. We only recruit the best. On completing and passing vigorous speaking and listening tests, only the highest standard of university graduates are put forward to our UK inspired and tailored training programme.

NEW ERA Recruitment
NEW ERA Training


On successful completion of the training our new staff are supported in an exceptional environment, catered to bring the very best out of them. Our fully air-conditioned offices offer our employees state of the art technology, ongoing continuous coaching and support. Our employees are a vital and fundamental part of the New Era family. We believe in our employees, who are motivated to provide an outstanding service.

We're ready, are you?

There is no demand that we cannot meet, switchboard operating, content writing or website development, our versatile team excels in all.

So, join us, on this journey into a New Era of telecommunication. Let us handle your workload and deal with your stresses. Begin your journey with New Era today and together we can reach new heights in developing your company to excellence.

NEW ERA we are ready are you

Get Started Today

What Our Clients Say

About New Era

New Era is a leading outsourcing company.

With a variety of services to offer, from call centre to website design, tailored to whatever suits you and your business needs.